Frequently Asked Questions
Everything you need to know about working with Dashbern — from services to setup, pricing, and support.
General Questions
What services does Dashbern offer?
We offer multilingual IT support, remote helpdesk, website development, IT consulting, collaboration tools, and VoIP solutions — all tailored for modern teams.
Where is Dashbern based?
Dashbern operates fully remotely with consultants and support specialists across Europe and beyond — ensuring true global coverage.
Do you work with clients outside of Europe?
Absolutely. We support businesses globally, with multilingual staff and infrastructure designed for distributed teams.
IT Services & Support
What’s included in your remote IT support packages?
Our packages typically include proactive monitoring, troubleshooting, email setup, software support, and multilingual assistance. You can also request custom support bundles.
What’s your average response time?
We offer SLA-backed response times. For most clients, support is available 24/7 with urgent issues typically responded to within 1 hour.
Do you offer one-time fixes or just ongoing support?
Yes, we offer both — whether you need a one-off resolution or want to set up long-term IT support.
VoIP & Communication Tools
What VoIP tools do you support?
We support platforms like Aircall, 3CX, Microsoft Teams, and Google Voice, depending on your team's needs and region.
Can you help migrate from an existing VoIP provider?
Yes — we handle full migration, porting numbers, training your team, and ensuring a seamless transition.
Website Development
What kind of websites do you build?
We specialize in fast, secure, and scalable websites — from company sites to custom dashboards. All optimized for performance and SEO.
Do you handle hosting and maintenance?
We can include hosting, domain management, and ongoing maintenance based on your plan.
Consulting & Strategy
What’s the difference between consulting and support?
Consulting is strategic — we help you plan IT roadmaps, vendor decisions, security posture, and infrastructure scaling. Support focuses on ongoing tech issues.
Can you act as our virtual CIO?
Yes — through our strategic advisory or CTO-as-a-Service plans, we provide executive-level guidance without the full-time headcount.
Billing & Onboarding
How do your pricing plans work?
Most services are billed hourly or monthly, depending on the engagement. Some plans start at $199/month, others are custom-quoted based on your needs.
Is there a minimum commitment?
No long-term contracts are required. We offer flexible, project-based, and ongoing plans — you choose what fits.
How do we get started?
Just contact us or book a consultation and we’ll guide you through the best path based on your needs.
Support & Communication
How do I contact support?
You can submit a ticket, email us at [email protected], or use our client portal (if enrolled).
Do you support different time zones?
Yes! Our global team is available across multiple time zones to ensure you're covered, no matter where your team is.