Dashbern Privacy Policy

At Dashbern, your privacy and data security are a top priority. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our services or visit our website.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and job title.
• Account Data: Login credentials, account preferences, and service usage.
• Payment Information: Billing details (processed securely via third-party payment gateways).
• Technical Data: IP address, browser type, device info, operating system.
• Usage Data: Pages visited, session duration, clicks, and navigation patterns.
• Communication Data: Emails, messages, support tickets, and calls for service quality.

 

2. How We Use Your Information

We use your data to:

• Provide and maintain our services (IT support, VoIP, collaboration tools, etc.)
• Communicate with you (inquiries, updates, support)
• Customize your experience
• Improve performance and usability of our platforms
• Ensure compliance with legal and security standards (e.g. GDPR, ISO)
• Process payments and invoicing

 

3. Legal Basis for Processing

If you're located in the EU/EEA, we process your personal data under the following legal bases:

• Your consent
• To fulfill a contractual obligation
• Compliance with legal obligations
• Our legitimate interests in running and improving our services

 

4. Data Retention

We retain your data:

• For as long as your account is active or as needed to provide services
• To comply with legal, regulatory, and tax requirements
• You may request deletion of your data by contacting us (see Section 9)

 

5. Data Sharing & Transfers

We do not sell your personal data.

We may share your data with:

• Trusted third-party service providers (e.g., hosting, analytics, payment processors)
• Legal authorities, if required by law
• Global partners for multilingual/localized support (with appropriate safeguards)

All transfers outside your jurisdiction comply with GDPR and relevant data protection regulations.

 

6. Security of Your Information

We use:

• Data encryption (at rest and in transit)
• Role-based access controls
• Regular security audits and vulnerability scanning
• ISO and GDPR-aligned data protection policies

However, no system is 100% secure — we encourage you to use strong passwords and enable multi-factor authentication where possible.

 

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand usage patterns
• Improve site functionality
• Tailor marketing and support efforts

You may adjust your browser settings to decline cookies. 

 

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct or delete your data
• Object to or restrict processing
• Withdraw consent at any time
• Data portability

To exercise your rights, contact us (see below).

 

9. Contact Us

If you have any questions or requests regarding your data or this policy, reach out to:

Dashbern

Email: [email protected]

Phone: +351 924 713 782

 

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Significant changes will be communicated through our website or via email.

Last updated: 20.09.2025