Dashbern

Reliable IT Helpdesk Built Around Your Operations

Shared or dedicated teams. Pay per ticket or per agent. 24/7 and multilingual available.
Book a 15-Minute Scoping Call

When IT Becomes a Bottleneck

Most growing companies don’t lack tools — they lack ownership and structure in IT support.

  • Tickets pile up and response times drift
  • Internal IT spends the day firefighting
  • No clear escalation path during critical incidents
  • Remote teams wait hours for simple fixes

Dashbern implements structured, SLA-backed IT helpdesk operations — so your team gets fast resolution, clear ownership, and predictable support.

Choose Your Support Model

Shared IT Helpdesk

Starting from $750

per month

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Cost-efficient, scalable support.

Shared team

L1–L2 support

8x5 coverage

SLA options

Per-ticket or per-agent billing

Popular

Dedicated IT Helpdesk

Starting from $2,500

per month

More info
Your own team. Custom SLAs.

Dedicated agents

Custom workflows

Branded support

Direct escalation

Integration with your stack

Assigned service lead

How You Pay

Final pricing depends on SLA targets, coverage window, user volume, and environment complexity.

Pay Per Ticket

Starting from $25

per ticket

For companies with lower ticket volume that need structured support without committing to a full-time agent.

Pay Per Agent (Shared)

Starting from $1,500

per agent/month (shared)

For companies that need structured support without the cost of a fully dedicated team.

Pay Per Agent (Dedicated)

Starting from $2,200

per agent/month (dedicated)

For companies that require priority handling, tighter SLAs, and operational ownership.

Extend coverage, increase resilience, and tailor support to your operations.

Enterprise Add-Ons

Available as structured monthly modules based on scope and SLA requirements.

24/7 Coverage

Multilingual Support

Major Incident Management

Knowledge Base Development

CSAT & Executive Reporting

Structured. Measurable. Accountable.

Dashbern operates as a structured extension of your IT operations — with defined SLAs, documented workflows, and measurable performance tracking.

  • SLA-backed response and resolution commitments
  • Defined escalation paths with clear ownership
  • Ticket metrics, CSAT tracking, and executive reporting
  • Secure access control and audit-ready processes

No obligation. Clear scope. Transparent pricing.

Let’s Scope Your Helpdesk in 15 Minutes

We’ll review your ticket volume, coverage window, and SLA expectations.
Book a 15-Minute Scoping Call