Reliable IT Helpdesk Support for Your Business
Get fast, multilingual tech support when and where you need it. We handle the IT headaches so your team can stay focused.
What We Offer
Enterprise-Grade SLAs
Guaranteed 1-hour response time with L1–L3 support tiers.
Multilingual Support (Any Language)
We can staff for any language your team needs — customized per region.
24/7 Remote Helpdesk
Global availability, real humans, around the clock.
Self-Service Portal
Track tickets, upload files, reset passwords, and reply anytime.
Onboarding & Offboarding
Fast, secure setup or exit processes for team members.
Device, App & Cloud Support
Laptops, phones, email, SaaS—fully covered.
Custom Knowledge Articles
Knowledge base tailored to your IT environment.
Flexible, Transparent Pricing
Choose what works for you — pay per user, per agent, or per ticket. No hidden fees.
Premium Helpdesk Features
- High-Priority User Support - Fast-track help for executives and key staff.
- Major Incident Management - Rapid response for critical issues with escalation.
- Usage Reports & Metrics - Monthly ticket stats, satisfaction scores, SLA tracking.
- Proactive Monitoring Alerts - We act on infrastructure alerts before users report issues.
- IT Policy Enforcement - Support for enforcing software and device policies.
- Custom SLA Agreements - Need tighter SLAs? We’ll adapt to your business impact.
Flexible, Multilingual IT Helpdesk
IT Support That Works How You Work
Choose from per-ticket, per-user, or per-agent pricing. Whether you're scaling or just getting started, we’ve got a plan that fits.
Basic IT Helpdesk
From $400/month
Pricing based on per-ticket or per-user model.
Email & phone support
Basic issue resolution (L1)
Ticket‑based response (1‑hour SLA)
1 language
Self‑service portal
Standard IT Helpdesk
From $1,000/month
Pricing based on per-user or per-agent model.
All Basic features
L1‑L2 support
Proactive monitoring
Remote troubleshooting
Multi‑language support
Usage reports & SLA dashboard
Enterprise IT Helpdesk
From $2,500/month
Pricing based on per-agent or custom SLA model.
All Standard features
L1‑L3 full support
Major incident management
Priority / exec‑level support
Custom SLA terms
Monthly analytics & proactive alerts
Client Testimonial
"Dashbern helped our remote team feel truly supported across multiple countries and time zones. Fast, clear, and always on."
Sarah L., IT Manager, Verified Client – Europe
Reliable IT Support That Works
Built for businesses that can’t afford downtime. We deliver multilingual, SLA-backed support — fast.