Dashbern Terms of Service

These Terms of Service ("Terms") govern your use of services provided by Dashbern (“Dashbern,” “we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms.

 

1. Scope of Services

Dashbern provides multilingual, technology-driven services, including:

• IT Helpdesk Support (multilingual, L1–L3, SLA-based)
• Remote IT Support (ad hoc or ongoing)
• Cloud Collaboration Tools (chat, file sharing, conferencing)
• VoIP & Virtual Phone Systems (SIP-based, scalable, encrypted)
• IT Consulting (strategic advisory, security audits, roadmap planning)
• Website Development (custom websites and client portals)

Service availability, response times, and support tiers vary by selected plan or custom agreement.

 

2. Eligibility

To use Dashbern services, you must:

• Be at least 18 years old
• Have the legal authority to represent your company
• Agree to comply with these Terms and all applicable laws

 

3. Account Registration

You’re responsible for:

• Providing accurate, complete business details
• Keeping login credentials confidential
• Activities performed under your account (including by team members)

Please notify us promptly of any security breach.

 

4. Service Usage & Restrictions

You may not:

• Copy, resell, reverse-engineer, or exploit our services
• Use our services for illegal, abusive, or unauthorized purposes
• Circumvent security mechanisms or access restricted systems

 

5. Pricing & Payment

• Pricing is based on your chosen model (hourly, per-user, per-agent, or flat rate)
• Prices are in $ ("Dollar") and may be subject to applicable taxes
• Invoices are due 15 days from issue date
• Unpaid invoices may lead to service suspension

 

6. Cancellations & Refunds

• You can cancel with written notice per your plan’s terms (usually 30 days)
• Refunds are not provided for unused time or partial periods
• Setup or development fees are non-refundable unless agreed in writing

 

7. Service Level Agreements (SLAs)

We provide SLAs depending on your plan. They may include:

• Guaranteed ticket response times
• VoIP uptime guarantees (e.g., 99.9%)
• Custom support tiers for enterprise clients

SLAs are outlined in your service agreement.

 

8. Project Delivery (Website Development & Consulting)

For one-time or project-based services (e.g., websites, consulting):

• Scopes, milestones, and timelines will be agreed upon in writing
• Revisions, additional requests, or delays caused by client-side inaction may impact delivery timelines and cost
• Intellectual property transfers occur upon full payment

 

9. Remote IT Support Access

When offering remote IT support:

• You authorize Dashbern technicians to access your systems securely
• All sessions are logged and performed via encrypted tools
• You’re responsible for ensuring your internal policies permit remote access

 

10. Data Privacy & Confidentiality

• We follow GDPR and ISO-compliant processes
• All data shared with Dashbern is treated as confidential
• You retain full ownership of your data

See our Privacy Policy for more.

 

11. Intellectual Property

Dashbern retains all rights to proprietary tools, code, and internal documentation unless otherwise agreed.

Website designs, documents, or content delivered under a project are transferred upon final payment, unless stated otherwise.

 

12. Third-Party Tools & Integrations

You may use third-party tools via integrations (e.g., Trello, Microsoft 365, Google Workspace). We are not responsible for their performance or terms.

 

13. Service Availability

We strive for uninterrupted access to our services. However, maintenance, upgrades, or third-party outages may occasionally affect availability. You’ll be notified of planned downtime where possible.

 

14. Termination

Dashbern may terminate your access if:

• You breach these Terms
• You fail to pay invoices
• Continued service is impractical due to force majeure or legal orders

Termination will result in account deactivation and deletion of non-essential data.

 

15. Liability Limitations

To the fullest extent allowed by law:

• Dashbern is not liable for indirect, incidental, or consequential damages
• Liability is limited to fees paid in the past 90 days
• We do not guarantee compatibility with unsupported software or infrastructure

 

16. Indemnity

You agree to defend and indemnify Dashbern against any third-party claims resulting from:

• Your misuse of our services
• Violation of these Terms
• Unauthorized activities through your account

 

17. Governing Law

These Terms are governed by the laws of Switzerland, and any disputes shall be settled in the courts of the district of Horgen.

 

18. Amendments

We may amend these Terms occasionally. You’ll be notified via email or within your client portal. Continued use after changes constitutes acceptance.

 

19. Contact

Have questions?

Email: [email protected]

Phone: +351 924 713 782